Struggling to Pay Energy Bills? Here’s How to Get Help
Struggling to pay energy bills or worried about falling behind? Here’s what happens if you can’t pay your energy bills and what support is available.
Rising energy costs are affecting millions of households. While prices have fallen from the peak of the energy crisis, they remain significantly higher than before. Even with the planned 7% drop in the April 2026 price cap, energy costs are still around 35% above pre-crisis levels.
If you’re struggling with energy bills or finding it hard to keep up, you’re not alone. The good news is that there are practical steps you can take, and support is available from suppliers, government schemes, charities and local councils.
If you can’t pay your energy bill, your supplier must work with you to find a solution. You won’t be cut off immediately, but ignoring the situation can lead to further action.
Typically, your supplier will:
If the issue continues, your account could fall into arrears and, in some cases, be passed to a debt collection agency. For prepayment meters, your supply may stop if credit runs out.
The key is to act early. If you’re struggling to pay energy bills, contacting your supplier as soon as possible gives you more options and helps prevent the situation from escalating.
If you’re struggling to pay, contact your supplier as soon as possible. They are required to help you agree on a payment plan that works for you, spreading the cost of any arrears while accounting for your ongoing energy use.
Energy debt is a priority debt, so seeking help early is vital. Free, trusted providers include:
A debt adviser can help you prioritise payments, apply for breathing space, and create a long-term strategy to manage your bills safely.
Even small changes can make a big difference. Consider:
For more detailed tips, see our blogs on how to save money on heating and everyday habits that increase your home energy consumption.
You may also be eligible for financial support to make larger upgrades, such as insulation or heating improvements.
If you’re asking, “Am I eligible for help with energy bills?”, there are several schemes available:
These form part of wider government support, including the energy bills support scheme, designed to help households manage rising costs.
Check GOV.UK for full eligibility and deadlines.
If you’ve already tried supplier help, grants may still be available:
For many households wondering, “Can I get help with energy bills?”, these grants provide direct financial relief where other support has been exhausted.
They’re applied directly to your energy account and can take several weeks to process. Evidence of income and previous support applications is usually required.
Scammers often pose as energy companies or government agencies, offering “discounts” or “free meter upgrades.”
Tips to stay safe:
Check the Energy Saving Trust for guidance on spotting scams.
Comparing energy tariffs is one of the easiest ways to reduce costs. Switching to a more suitable tariff can make a noticeable difference when you’re struggling to pay energy bills.
Our comparison tool helps you see whether a better deal is available based on your usage.
Many councils provide emergency funds for residents struggling to pay energy bills. A quick online search can direct you to your local support page.
If you’re unsure how to claim energy bill support, the process usually starts with checking eligibility for government schemes or applying directly through your energy supplier or a support fund.
Most applications require:
Applying early gives you the best chance of receiving support before your situation worsens.
By acting now and combining support with simple energy-saving steps, you can reduce your energy costs and stay warm this winter. Don’t forget to explore our blogs for practical ways to save energy at home and appliances that could cut your bills.
